Orders will typically be ready for collection within an hour and can be collected only during show times. Merchandise kiosks are open from one hour prior to each performance's start time up until shortly after the show finishes.
Please be aware that due to the theatre's covid-safe policy, only patrons holding a valid ticket will be allowed to enter the venue. Therefore your collection day needs to be the day of your performance. You can choose to pick your order up either pre-show, during the interval, or post-show.
STALLS - if seated on this level, your collection point is located at the merchandise kiosk on the ground floor next to Door 3.
DRESS OR GRAND CIRCLE - if you are seated upstairs, your collection point is located at the mezzanine merchandise kiosk next to Door 4.